Frequently Asked Questions

Do I need a referral to see a psychologist?

You can still see any of our psychologists at Neaves & Menne without a GP referral. In this case, fees need to be paid privately and rebates may be available through your private health fund. Check with your private health fund for specific information about rebates for psychological therapy sessions.

Are there Medicare rebates for psychological therapy sessions?

If you have a valid referral and Mental Health Care Plan from a GP you will be eligible for a rebate from Medicare. The rebate amount you receive for appointments with a Clinical Psychologist is $126.50 per session. The rebate you receive for appointments with a Registered Psychologist is $86.15.

In order to receive Medicare rebates you will need to see your GP prior to seeing your psychologist to determine your eligibility for a Mental Health Care Plan (MHCP) and a referral letter. If approved you can utilise six rebated sessions on your first referral and another four rebated sessions on your second referral (called a ‘Review’).

What do I need to bring to my appointment?

Prior to your first appointment at Neaves & Menne Clinical Psychology, we will email an appointment confirmation to you, which outlines what you need to bring to your appointment.

How long is the appointment?

The appointments are approximately 50 minutes in duration.

I am feeling quite anxious about my first appointment. What can I expect?

Don’t worry! At Neaves & Menne Clinical Psychology we pride ourselves on providing a calm and comfortable environment, right from the moment you pick up the phone to make an appointment. All our psychologists are trained and skilled in listening to your concerns and making you feel heard.

The first session is an opportunity for you to discuss your concerns and worries, which you (or your child) may have had for a while. You will be sitting in a nice, comfy chair opposite your psychologist in a room that looks like a mix of office and lounge room. If you are coming in for concerns around your child, the first session may be with your child present. In some instances your psychologist might like to discuss your child without them in the room. That depends somewhat on the age of the child; the concerns you may have; preference of the client and the psychologist.

It is not uncommon for clients to get a bit emotional when they get to talk to someone who listens and understands – and that’s ok! Your psychologist will ask questions to get a good understanding of how long you have had these concerns; what you have tried before; whether there is a family history of depression, anxiety or other mental health concerns; and whether you have seen a psychologist before. While you talk about the reasons for your visit, your psychologist may take some notes. These notes will be kept safely and securely and will only be seen and used by your psychologist (please see our consent form for more information on confidentiality).

Once your psychologist has a good understanding of your concerns, he or she may ask you about your goals for therapy and explain to you how therapy works. Please do not hesitate to ask at any time if you have any questions about your treatment, what to expect, or anything you would like to know.

Do you see children, adolescents, adults and couples?

Yes. We see clients of all ages, and conduct individual and couples therapy appointments.

Do you provide emergency services?

We do not have the capacity to provide emergency services. We can, however link our clients in with the public mental health system and advise you of services available.

If you need support urgently, please call Lifeline on 13 11 14 or the Acute Crisis Intervention Service (ACIS) on 13 14 65. In an emergency, please call 000.

What assessments are included in a psychoeducational assessment?

The standardised tests given during a psychoeducational assessment include: WISC V, WIAT III, and a BYI.

Can your clinicians provide services to NDIS Participants?

Our clinicians can provide therapeutic services to self managed and planner managed NDIS Participants.

When should a child undergo developmental assessment?

Initial signs of developmental problems will typically be delays or unusual behaviours. A couple of examples might include speech and language delay or persistent difficulties with age-appropriate social interaction. As noted previously, the appropriate first contact for such concerns is your medical doctor who will then make referral for assessment if indicated.

Still have questions?